Quality Standards
Thank you for your interest in the Working with People Program. Below are some of our quality standards, for your records.
Responding to Students
We commit to responding to student questions within a maximum of 5 days, and students can reach our administrative team and/or teachers through e-mail.
Feedback Forms & Evaluations
Feedback and evaluation forms are provided to students after specific modules. We take feedback seriously, and work diligently to implement changes and recommendations.
Confidentiality
All information that is provided to us is kept completely confidential. This includes all e-mail, phone or in-person communications of any kind, before, during and after the training programs.
Course Materials
We provide all course materials at no cost. There is nothing the student needs to pay to attend or graduate from the course, with the exception of course fees. Attendance in the accreditation program is optional, and has its own requirements and payment structures (please see our Accreditation FAQ’s for more information). and accreditation fees (participation in the accreditation program is optional).
Complaint Procedure
Complaints should be directed to Rani at wwptrainings@gmail.com and will be responded to within 48 hours. Complaints are generally resolved within 4 weeks, unless there are special circumstances where additional research is required. If more time is required for investigation, all parties will be informed within the 4 week period, the reason for the delay will be explained, and a new date of resolution will be provided. If no resolution can be found for a complaint, it will be directed to our Issue Resolution Committee, whose judgements on decisions are final and binding. As with all company related communications, complaints are kept strictly confidential. We keep a log of all complaints, and complaints are kept on file for a period of 5 years.
Issue Resolution Committee
Our Issue Resolution Committee is comprised of three individuals who are independent third parties, and who we trust to make fair and equitable decisions in all situations. The members are Lorri Stang, Margriet Den Boer, and Nice Genise.